Medicare Advantage Patient Outcomes App This app allows Medicare Advantage Plans to collect HCAHPS and Veterans RAND 12-Item Survey from Members. It can also be customized to include other surveys and data collection types.
HCAHPS The Hospital Consumer Assessment of Healthcare Providers and Systems(HCAHPS) is a patient satisfaction survey required by Centers for Medicare & Medicaid Services (CMS) for all hospitals in the United States. It is used as part of the calculation for Medicare Stars for MA plans.
Veterans RAND 12-Item CMS monitors quality of care provided to Medicare Advantage (MA) beneficiaries by through the Medicare Health Outcomes Survey (HOS) by measuring the self-reported quality of life of MA beneficiaries. This is done through the Veterans RAND 12-Item Health Survey (VR-12)
Medicare Advantage Plan Star Ratings and Bonus Payments in 2012
Gretchen Jacobson, Tricia Neuman, Anthony Damico, and Jennifer Huang
The star ratings are derived from four sources of data: 1) CMS administrative data on plan quality and member satisfaction; 2) the Consumer Assessment of Healthcare Providers and Systems (CAHPS®); 3) the Healthcare Effectiveness Data and Information Set (HEDIS®); and 4) the Health Outcomes Survey (HOS).6